Shipping, delivery and returns policy: board-games

All payments must be made in Australian dollars (AU$).

Orders can be made via the website or email. You can also purchase resources in person by appointment. Please email us latinstotiesaustralia@gmail.com to book an appointment time.

Email confirmation will be sent to you after successfully placing your order. This email is your tax invoice.

All orders will be processed within 5 business days (excluding weekends and public holidays) after your payment is authorised and verified.

We endeavour to ship your order as soon as possible. We use Australia Post for all orders. We will email you the tracking number, estimated delivery date, tracking link and information about delivery and options to redirect on the day the parcel is sent out. 

Delivery costs vary depending on the state the parcel is being delivered to and is calculated at checkout.

All our parcels are marked ‘requiring a signature’. This is a safety measure, ensuring parcels are not left where they can be stolen, damaged, or misplaced.

*Please note that although we do everything in our control to ensure the safety of your package and its delivery, we are not responsible for the package once Australia Post takes receipt of it. It is the responsibility of the customer to follow up on any delivery issues with Australia Post, excluding incorrect labelling. If this is the case, please make contact with us immediately.

Delayed delivery

If your order seems to be delayed, you can lodge an enquiry with Australia Post. 

Undelivered items

If a parcel is returned to us due to being ‘unclaimed’ or rejected by Customs, and you still wish to receive it, you will be required to pay the shipping fee again.

We will notify you via email when a parcel is returned and will keep your item for 30 days. If we do not receive a response from you by then your order will be cancelled and returned to stock.

Refunds and returns

If you are not completely satisfied with any item purchased from us, you may return the item within 30 days of the invoice date. The item must be unopened and in its original saleable condition to receive a full refund.

*Please note: you will be responsible for the freight cost to return the item/s.

When returning items please include a copy of the invoice and make sure that the item is well wrapped/protected. Damage items will not be refunded. 

Defective items will be replaced, or the purchase price (including shipping and handling if charged) refunded. Please email photos, invoice number and a brief description to latinstoriesaustralia@gmail.com.

If you have any questions, please contact us at latinstotiesaustralia@gmail.com.